SP
Suni P

1 reviews | Active since Apr 2011

29 Apr 2024, 15:33

DISAPPOINTING SERVICE AFTER PROMISING TO LET ME PAY UP TILL END OF JULY 2024

I wrote below on 18 April 2024 - vodacom customer care sends a generic response that someone will call back...of course, no one can call me as vodacom has now blocked my line, which is very sad for me. I am unemployed, and I cannot receive calls from agents / prospective companies. I have had an emergency over the weekend, I am diabetic and could not reach noone. does vodacom care? they used to but not anymore! this saddens me as my line is blocked, no incoming or outgoing calls, no sms, nothing can be done on my phone!!!!

UNABLE TO RECEIVE CALLS AND SMS I was sorting out my mobile on Friday 12 April 2024; and I accidently barred my mobile from receiving phone calls and sms's.

I called Vodacom twice and I am still unsuccessful. The details they gave me does not work; and since I am unable to dial Vodacom help line as well. Tells me the number does not exist.

Please help! I need to have my line working to receive phone calls as I am unemployed, as Vodacom knows that.

Thank you

0
Replies (2)
Vodacom
Vodacom's reply30 Apr 2024, 07:15
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
SP
Suni P's update30 Apr 2024, 08:16
Reviewer Update
Sadly another generic template used, you promised someone will make contact around 18 April... You don't care, do you???