Disappointing service

I have been with Vodacom for more than 10 years and I live in a house hold with 7 individuals who also uses vodacom. I have lived in my area for as long as I have been using vodacom and have never had issues with the network and always had a strong network coverage. Since lockdown my signal was poor to none. I have logged this with customer service and was told a technician will call me in 24 hours. I heard nothing. I called the customer service team about a week later. I had to go to another area just to call them because I cant make phone calls while at home or receive calls. They then told me it has been logged and that my complaint is not resolved. Apparently it could be due to everyone working at home that the signal has disappeard off the face of the earth. I am disappointed in the level of service received from vodacom especially during this time where we need their service inorder to stay in touch with our familes. Lockdown cannot be an excuse to not provide a service where you do not have to make physical contact with anyone. I have not heard anything back from Vodacom and sure I will not. Myself and household definately have to change service provider due to this **** service. Anyways I am sure this is probably a waste of time.