Disappointing service

<p>I did an upgrade and migration at the end of July. I have not been able to make calls or send smses and is only able to use certain data services. I have logged calls with vodacom I had someone assist me and then said it needs to be escaleted. After a week I called and I was told my case was close because they phoned and I didnt asnwer. I told them I work and am not able to always answer and no details was left to return a call. But they could have tried again. Then I was told they will open it again and made a note to call me after 4. I have not received a call. The month is almost over and I am payimg for something I am not able to use. This is not the service I would expect.</p>