Disappointing Service

My email sent to them 11/10/22 is self-explanatory ............. still waiting for a reply :(

With reference to above I would like to voice my disappointment in Vodacom.

I did a contract upgrade on 29/08/22. Not once during the process was I informed that the upgraded device was out of stock. I was told that RAM would be contacting me soon and that delivery will be within 3 days. After waiting a week I phoned to enquire regarding the delivery and only then told that there was no stock, but promised that stock will be received on Friday and I will receive it no later than the following Tuesday. And so I have been phoning and following up every week only to be given the same promise every time. I have emailed customer care (attached) and my last 3 emails I did not receive an automatic reply. After spending more than an hour on the phone this morning, being sent from one person to the next there is still no resolve. I was told by one consultant in the after sales department that Vodacom can offer me the IPhone 13 128GB which you have in stock. I accepted that but made it clear to her that I will not be paying any more that the R569 original upgrade amount. I was placed on hold so that she could explain this to the next consultant. Finally I was transferred only for me to be cut off and need to phone in again. When I got through to a consultant needless to say no one was aware of the situation.

I am trusting that you will be able to resolve this situation.

Please contact me on ***, as my son uses this contract.

I will be awaiting your response.

Regards,

Cheryl Flanegan

Sent from my Huawei phone