Disappointing Service!!!

The consultant phoned from Mondeo phoned and said that I have a upgrade coming up with Vodacom and continued to sell me an offer for 150 minutes talk time and 2GB data with a new phone. The offer arrived and when the new minutes and data was loaded the only minutes that were loaded were 75 minutes.

We phoned Vodacom and they said that Mondeo did the contract and that we should contact them. When we spoke to a consultant at Mondeo they then told us that with the package I am on there is no 150 minutes for that package and that only 75 minutes is available. We then told the consultant that the sales person that sold us the package never mentioned anything about 75 minutes and that it is unacceptable because we took the package for 150 minutes. The consultant said the sales person will be dealt with.

I told the consultant that I want to have a deal that includes my talk time, my data and my phone with the price that I was quoted on within two hours and she then had the excuse of a process that needs to be followed but did not even try and assist in giving a different offer or try and rectify it. They are quick to debit the money out of my account but when it comes to customer service and customer satisfactory it is the worst service ever. The saying of "THE CUSTOMER IS KING or THE CUSTOMER IS ALWAYS RIGHT" does not exist with them.

I am one very unhappy customer regarding this situation and the consultants are not even making any effort to get back to us and try and solve the problem that exists due to bad advertising and bad sales people working for them that tell us lies and sell products that don't exist in their system.

This is not the first time this has happened and if it does not get rectified before the next debit date I will not be making use of Mondeo Mobile or Vodacom again and the service is pathetic and with the money I have to pay for my contract it is not worth it anymore as I spend more time trying to sort out their mistakes than what I have time to spend on my products that I am paying for.

Not to mention the after sales... Which is completely poor and unacceptable.