Disappointing Service

It is with a heavy that I have to write this review.

I have been a loyal customer to the network service provider, Vodacom. All my contract deals have been with them and I was due for an upgrade in July 2020 but decided to wait a bit until November to save with the "Black Friday" deals. I finally saw a deal that was reasonable, Samsung S20 Ultra in Cosmic Grey for R699 x 36 months, mind you I have been waiting for a good deal and this was the best I saw around. Requested a call back on the morning of Friday (27.11.2020) and I was finally contacted by the Sales Department around 2/3pm that afternoon, made the application over the phone as they still had my details and I do have two contracts with Vodacom. Everything went well and my application was successful and I had to wait for a confirmation call so that the deal would be given the green light.

Fast forward to a weeks later, 07/12/2020, and no phone call received as of yet so I decide to give them a call and ask, was told that my deal was still pending and that I would be contacted during the course of the day to verify my details and so forth and I was quite happy as I did receive a call an hour later and was told that my phone would be delivered in 5 to 7 working days ........ again. Knowing the situation and how this can be a very busy time of the year I understood how things would take time but I had hope that any day from the 7th i would be told that my phone would be in the hands of RAM and I would receive a waybill number ..... Unfortunately that did not happen, it is now 2 weeks since I app**** for the contract so I decided to give ANOTHER call to the sales department only to find out that my application was cancelled ..... No one ever bothered to pick up the phone and call me or even an email ..... "BACKORDER" was the excuse that I was given .... I am honestly VERY VERY VERY DISAPPOINTED with the service I received this time around.