1 reviews | Active since Oct 2020
Disappointing Service
I went to vodacom mams mall because i have been getting communications that i am eligible for upgrade so when i got there i found out that they have an iphone double deals so i opted to upgrade with that deal it was on friday 13th September we were told they still
needed to be ordered so were fine with that I asked how long can they take because i am going on a vacation on the 21st and i was assured that they will come before the date so friday i called in to find out if my order is been delivered as they assured me and i was told they are not there yet
What bothers me is that i am the one that i need to keep making follow ups and everytime i call i will be told they will come the following day until i was told that it might take 2 weeks now we are heading on week 3 still nothing
Today we called in to say its been 2 weeks now as you said however we still have not received our order and that is when we were told that there is a bit of a delay and they will check with other nearby stores so i am wondering if we did not call when was this going to be communicated to us? Why did they not check with other stores prior to us calling?
This is totally poor service and its uncalled for, the staff seemed not to care enough about clients all they care about its sales as long they got the sale they no longer care about what happens
I am very disappointed in Mams Mall branch i thought they are the branch that provides good service in Mamelodi however i am proved that i was very wrong
Why give clients hopes that are not there or perhaps that is a strategy that is being used so that clients dont go elsewhere
This is frustrating because i have already sold the phone that i am currently using however i cannot hand it over now before receiving the ordered one
I am now labeled as ************* because i keep telling the buyer that i am currently having issues
This matter was initially started on the 16th of Sept tomorrow its the 16th of October so basically i have been waiting for a phone for a month and counting
This service is totally disappointing i have been with vodacom for the past 8 years however i think its time to move because i really cannot deal with such service
Why give clients hopes that are not there or perhaps that is a strategy that is being used so that clients dont go elsewhere
This is frustrating because i have already sold the phone that i am currently using however i cannot hand it over now before receiving the ordered one
I am now labeled as ************* because i keep telling the buyer that i am currently having issues
This matter was initially started on the 16th of Sept tomorrow its the 16th of October so basically i have been waiting for a phone for a month and counting
This service is totally disappointing i have been with vodacom for the past 8 years however i think its time to move because i really cannot deal with such service