Disappointing Service

I called Vodacom Online to enquire on a settlement for a contract I have with them and was told of the amount which was too high and in the same week I went to Carnival Mall to check for Smart watch deals and the Salesperson told me that on the system there is a quote in place showing under my name and he couldn't assist me because of that quote. He advised I call Vodacom to assist in removing that quote, and I did as advised. I was helped a gentleman and his name i cannot recall. he did say that stores are not able to remove that quote and he assisted in removing it. he asked what I needed and I told him that I am interested in a Smart watch as I have two contracts with them under my name. He asked which account I wanted the upgrade on and I gave him the details of the specific account I wanted the upgrade on. He asked which Smart watch I was interested in and I mentioned all the specs I was looking for in a Smar****ch. (One that would monitor my Steps, Heartrate, Blood Pressure and be able to access phone calls, WhatApp messages etc. even the colour being Black). I received my delivery within 3 days of my order, which I was impressed about. however the Smart was not I had entirely requested for. 1. The colour was Pink instead of Black, 2. It can monitor the steps, heartrate and blood pressure, but I could not respond to WhatsApp texts aside from using the Quick Response function the watch came with. I also was not able to answer calls from the watch. Upon my realization of this, I made a call to Vodacom on 28.01.2025 at 08:35am on ***, requesting a Refund/Exchange for the incorrect item received. I was assisted by a lady named Tshidi They logged the call and advised that Couriers would take 7-14 days for pick-up and advised that after the Couriers had picked up the item I should follow up with them after 2days, which I did. I followed up on 05.02.2025 at 09.30am and spoke to Keitumetsi. She explained that the Couriers said the address was incorrect and we had to re-do the whole process again, manually this time which was done. I made another follow up 11.02.2025 at 13.36pm and spoke to Sylvia who came across very rude. I asked her to push for the process to be sped up as the money will be deducted from my account for something I am not using or even happy about which is not fair. Yes, they did say they would reverse the amount that would be deducted until my situation is resolved but how much longer am I supposed to wait for this to be resolved as they were so quick to bring the incorrect item but are hesitant on fixing the mistake from their side? The address I gave them is my work address, and I will be going on leave on the 24th. Am I going wait another month or year to get the correct service and I have been misled on? The Cherry on Top is that my cellphone number has been blocked from reaching the *** number, I keep asking people to lend me their phones to make calls to this number. (was even told by a consultant when my call was diverted to Returns Department). I am HIGHLY disappointed about this. I want nothing to do with any deals made telephonically or information given. I'll continue with store services from hereon, at least there our needs & feelings as customers and human beings are considered