Disappointing service

We upgraded our cellphone contract, in actual fact we settled with what you guys had available because to begin with the phone we were looking for as based on your website was apparently not available, then we had to settle for another phone. Secondly the order has been ready for delivery since 20th Oct and till today we haven't received anything from your courier partner Skynet who shall I add has the worst service delivery, I guess that's one thing you guys have in common.