Disappointing Service

I app**** for Vibre with these people are a very bad service with Afrihost and still yet they can't make me a new client a priority. Seems like the only way you get things done is by giving them a bad review before getting feedback.

I app**** for the month to month vodacom Vibre deal, I got everything they said I would get but yet I can't complete the customer approval online as it doesn't want to accept my information. I called in to log a complaint about it and they agen told me she's taking down my details and giving it to the consultant to call me back and yet still nothing, I told them I need this done asap and she told me 5 days it will be up and running and still yet no sign of this lady calling me back. Vox called me yesterday trying to sell a fibre deal to me and I'm wondering if I should give them a try instead.