Disappointing Service

I have a Mobile and Data line under one account . The data line was paid and up to date and the mobile line was owing , so both lines were suspended - I asked the call centre if these two could be split as they are paid separately, the data line being for business and the one has always been a personal line from the get go. I was told to go in store . I went to one of Sandton stores only to be told this is not possible unless it’s two different people. Misinformation of note. I wa then told only the Billings team could assist.

Needless to say even after payment and the account was up to date - because I could not call out , another trip was made to a store - this time Clearwater Mall , 24 hours later as reconnection had not happened post payment. Is this standard procedure that one has to gone in for reconnection, does your system not pick the payment up ? Being an entrepreneur and getting paid late because of clients landed me in this situation , but had hoped your systems pick up payment at any point.

Thanks to the team for reconnection which happened within the said 1-2hrs