1 reviews | Active since Oct 2016
Disappointing Service !
I have been a loyal customer for more than 15 years, but is very disappointed with latest service.
I got emails and sms to say I'm due for an upgrade. Eventually I decided to do upgrade on 11 July, online.
Got a sms saying we have received your upgrade with quote number. Got delivery yesterday - WOW.
Now starts the problems, I get notified of my new number? They have opened a new contract not a upgrade and my account is a mess that not even customer services knows what is going on.
No one phoned me for new contract, I did not sign any new contract documents so how is this possible.
Dear Customer
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Dear Customer
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Good Day
Kindly note that your enquiry has now been completed.
Regards
Dominic
Best regards,
Good Day
Kindly note that your enquiry has now been completed.
Regards
Dominic
Best regards,