Disappointing service

<p>Thinking online services is the way to go, I app**** for my upgrade online. Being promissed quick and efficient service, this was the last thing I received. Firstly I struggled for days to get my contract sorted in terms of changing my adress and data bundle. Promisses being received that I would be called back but nothing happened. Being transferred to so many different people over and over...</p> <p>After receiving my phone, I found that there was a problem with the unit in that it has a pink line across the screen. Already frustrated with the callcentre, I had to call them again to ask what procedure I need to follow now since the device is not correct...I once again had to probably speak to every person in the call centre as nobody seems to have the knowledge to assist me and then just transfers me to the next person where I had to explain my frustrasion again and again and again...</p> <p>Eventually I was advised to take the device to my closest branch in my town which I did...</p> <p>Now when phoning to find out what the progress is... there is now a different story again, callcentre just logging a service request and that is where it stays. In all my dealings with companies I have never seen such an unprofessional service delivery experience. </p> <p>Can someone that is in a SENIOR role please contact me to sort this mess out as it seems nobody else at Vodacom is able to... </p>