Disappointing service

<p>I have received pathetic srvice from Vodacom on many occasions over the last 3 months.</p> <p>I have made many phone calls to Vodacom, each taking alteast 20 minutes. non of the matters are resolved.</p> <p>1) Upgraded in May, new contract effictive June 2017. I was charged for the new contract in May allthough I have not received the increased number of minutes. I should have been charged my previous contract amount.</p> <p>2) I registered online but have been charged a upgrade fee. There is not supposed to be a upgrade fee when upgrading online.</p> <p>3) Added monthly recurring data to my plan in June 2017, I was charged a pro rata fee and received pro rata data. I was also charged the full data fee for the month but received no data for that.</p> <p> </p> <p>Phoning Vodacom wastes time and matters doesnt get resolved.</p> <p>I have been overharged in total of R559</p>