Disappointing service

<p>So I took contract phone in November last year at vodacom kolonade with Edwin was promised 350 airtime every month, airtime I was supposed to get later on the day or the next day. four days later I call ask why I haven't received airtime im being told they have back lock of contracts to put on the system,. I had previously explained to Edwin im working on ships and I need the airtime before I leave on the 6th of Dec, he promised il hav airtime way before I leave, but nothing. I had to call every single day and even went in the store, was given same excuse. I finally get to leave with no airtime loaded under my number. I pass cape town on the 26th Jan hoping I will have my airtime but no airtime I call customer service im told my number is on prepaid, I call Vodacom kolonade 20 times before someone picks up I speak to one lady, she takes my number promises to call back after finding out what happened, I wait no call, I call still busy with manager checking they promise to call bak, but nothing next day I call Edwin im being told they missed my one number and contract is under someones number, im told they will reverse the money in my acc and il get the airtime. im out of thee country now I was promised an email, im still waiting and no money reverse and I doubt airtime is put in. tried roaming my number customer service people give wrong information. so unhappy with vodacom its not even funny</p>