Disappointing service

<p>WHY is it SO difficult to cancel a cellphone contract with you? I have been calling you since the 10th of August trying to achieve this and i must admit your service has proven to be so poor, After being told 4 or 5 times "our systems are off line we will call you back", still waiting for this call by the way, and spending over an hour wasting my life on the phone holding for your call centre i EVENTUALLY got through to someone who sent me a quote on the 15th of August advising me to pay R535.45 and that the quote is valid for 14 days. Told me to pay the money and my final debit would run on the 20th and the contract will be cancelled. Paid the money on the 20th and sent through all of the documents as specified on the quote on the same day and received your automated reply advising the following "We endeavor to attend to all e-mails within a 24 hour period", optimistic at best, called on Tuesday the 23rd and spoke to yet another consultant who escalated my query. Not surprisingly nothing happened. I called again on Monday the 29th and spoke to yet another consultant who advised she would process my request immediately and told me to turn off my phone for an hour and then buy airtime. Not surprisingly this, AGAIN, did not happen. So i call at 4:41 and speak to Johann Spies who advised me to email him all the documents and he will personally follow up with the admin department, still nothing. Called again on 31 August and wasted another hour of my life trying to get you to do your job and have STILL NOT RECEIVED ANY FORM OF SERVICE FROM YOU. And to top it all off the lady i spoke to on the 31st of August, Tshego, advises me that i need to pay an additional R 635 to cancel my contract. Why? What for? why did i pay the R535 and am now expected to pay R 635? Tshego then advised me that her line manager would call me. YET AGAIN I NEED TO CALL YOU AND WASTE ANOTHER HOUR GETTING THROUGH TO SITHEMBELE MZAZI. Tshego did not even give Sithembele my details. I emailed him all the documents and information and he commited to get back to me by close of business 31 August it is now the 6th of September? I have still not received any feedback from anyone i have called? What do you expect me to do? </p>