DISAPPOINTING POOR SERVICE

I am very disgusted with the service I received from Vodacom's activation center. I called in on Friday the 15-04 to activate my dads sim card as we purchased a wireless Wi-Fi router. A gentleman by the name of Godfrey assisted me in calling my dad and getting confirmation that I could do the activation for him. He told me he would activate the sim card and that it would take up to 48 hrs. It is now now that 48 hrs later and nothing has been done. I tried calling the call center again on the 18-04 but there was no answer and one would hold for 20 mins with no answer. I eventually got through after trying the entire day. I was told Godfrey would call me back but have not heard from him since. I am disappointed in the service as I have been with Vodacom for many years and my dad has had a contract with them for more than 10 years. I am seriously thinking of moving our business from them.