SB
Simone B
1 reviews | Active since Oct 2024
22 Oct 2024, 10:23
Disappointing interaction with Vodacom
My experience with Vodacom in the last 2 months has been appalling! Not only have they not resolved my ticket or gotten back to me after more calls than I can count. Tobi is also ineffective - on some of the browsers it doesn't even allow you to type and in most cases doesn't answer your question. The email option has been removed which is frustrating - I do not have time to sit on calls/on hold for hours to get a simple thing resolved. The upgrade process was painful with telemarketers unable to help answer any questions - it seems they just want money with no consideration about how they get it.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
22 Oct 2024, 12:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Oct 2024, 12:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Oct 2024, 07:51Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2024/10/25 07:47:47, the voicemail issue has been resolved and as discussed on 2024/10/23 at 13:10:59 we have passed a credit on the Vodacom account, and we have loaded the data on your son's number. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Oct 2024, 07:51
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2024/10/25 07:47:47, the voicemail issue has been resolved and as discussed on 2024/10/23 at 13:10:59 we have passed a credit on the Vodacom account, and we have loaded the data on your son's number. Regards Vodacom Consumer Website Team
Best regards,