Disappointing handling of contract

Vodacom and it’s upgrades department handled my issue with such distaste, So a few months ago I upgraded to an iPhone 8+ and within a few days the speakers started acting up and eventually went dead altogether, I informed Vodacom of this and I was assured that I would get a replacement device no problem, I was later told that the phone would be repaired and I refused to use a brand new phone that’s just been repaired. Further, I spoke to a lady by the name of Christana in the upgrades department who also assured me that I would get a replacement device, this was in December, to date no phone has been delivered, every time I call I am taken from Pillar to post and they always say “we’ll call you back with an update” needless to say that’s never happened it’s always one story after another.

I had no choice but to terminate my contract, even that I can’t do cause they refuse to collect their device. This whole experience has put me off Vodacom forever, which is quite sad considering I’ve been using the same number since 2004 but clearly loyalty means nothing to them. And with that said never again will I encourage anyone to use Vodacom.