Disappointing fibre and delivery service

I took out fibre with a topup Samsung TV on a Black Friday deal. It has been almost 3 weeks and I have not received my TV and no one has contacted me to come install the fibre. This is very disappointing as I specifically looked forward to a holiday with a TV and fibre at my house. In addition I have phoned Vodacom Fibre contact centre numberous times of which some of the phonecalls were 1hour long (using my airtime). I really wish this problem could be resolved as soon as possible.