JL
Johnny L
1 reviews | Active since Sept 2020
17 Nov 2020, 12:15
Disappointing feed back from Vodacom
Vodacom followed up to my initial review about being deceived by their wording and execution of the offer to top up 1 gig for R 29 . A gentleman by the name of Lance said it was not their intention to mislead us but he would suggest I rather use the app to buy any product , am not so sure as why they offer you the deals if they aren’t what they are supposed to be . I believe they mislead the consumer by their dubious wording of their special offers
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
17 Nov 2020, 14:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Nov 2020, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Nov 2020, 16:13Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was already provided, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply17 Nov 2020, 16:13
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was already provided, your query has now been resolved. Regards Consumer Website Team
Best regards,