TL
Tumelo L
1 reviews | Active since Jul 2020
23 Mar 2024, 20:59
Disappointing experience with Vodapay
Very disappointed with the service received from Vodapay.
I deposited funds(via eft) to my Vodapay Wallet on the 12th of March till date (11 days later / 23 March) funds are still yet to reflect. Contacted Vodapay wallet on the 14th I was told there were issues with funds that were deposited on the 12 th and that my funds will reflect within 4 workind days of the day I deposited them.
Till date as I speak the funds are yet to reflect, tried contacting support multiple times and I'm still not getting assistance.
I'm very disappointed of the service that I received from Vodapay/Vodacom
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
24 Mar 2024, 11:38Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Mar 2024, 11:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Mar 2024, 14:53Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have rep**** to you via email. Regards, Consumer Website Team
Best regards,
Vodacom's reply25 Mar 2024, 14:53
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have rep**** to you via email. Regards, Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Mar 2024, 10:29Dear Customer, As per discussion this morning, you have confirmed that the issue is not resolved.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Best regards,
Vodacom's reply26 Mar 2024, 10:29
Official
Dear Customer, As per discussion this morning, you have confirmed that the issue is not resolved.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Best regards,