Disappointing Experience with Vodacom: Unauthorized Contract Subscriptions and Billing Issues"

Last year, I contacted Vodacom to inquire about upgrading my phone contracts, but was informed that none of them were due for an upgrade. However, due to my loyalty as a longstanding member, they offered to reduce my monthly payments without affecting any contracts. To my dismay, at the end of the month, I discovered that my bill had actually increased. Despite reaching out to Vodacom through calls and emails, I received no satisfactory resolution. On March 27, 2024, upon reviewing my bank statement, I was shocked to find another increase in my Vodacom monthly payment. Upon contacting Vodacom, I learned that I had been subscribed to a new contract without my knowledge, prolonging my existing contract. I had to take action and reverse the debit order until the issue is resolved because I urgently need the money that Vodacom is deducting without my consent.