RK
Rego K

1 reviews | Active since Dec 2024

23 Jan 2026, 08:40

Disappointing experience with delivery and communication

That 2-3 week waiting period is more like 2-3 months. If there is a delayed delivery message on the device you want, save your credit record and look somewhere else. I had to call after the 3 week mark only to find out the device I wanted reached “end of life” whilst I was waiting on my order and that I should have checked the website. My options were to either cancel the application or wait another 3 weeks for new stock.

To say I am disappointed is an understatement. For such a big company I expected more from them. Please take your clients seriously.

0
Replies (1)
Vodacom
Vodacom's reply23 Jan 2026, 11:42
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team