RK
Rego K
1 reviews | Active since Dec 2024
23 Jan 2026, 08:40
Disappointing experience with delivery and communication
That 2-3 week waiting period is more like 2-3 months. If there is a delayed delivery message on the device you want, save your credit record and look somewhere else. I had to call after the 3 week mark only to find out the device I wanted reached “end of life” whilst I was waiting on my order and that I should have checked the website. My options were to either cancel the application or wait another 3 weeks for new stock.
To say I am disappointed is an understatement. For such a big company I expected more from them. Please take your clients seriously.
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Replies (1)Vodacom's replyOfficial
23 Jan 2026, 11:42Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply23 Jan 2026, 11:42
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
