Disappointing

Went to these one of the small vodacom shops in N1 city yesterday. I lost my phone and sim, so I was told I could do upgrade early upgrade. Asked the guy to do simswap for me which I paid R63 for. He did the upgrade gave me the phone and sia it should be activated in 3 hours. Waited for 3 hours and phone still not working. Went again to the shop on my 30 minutes break from work and the guy told me it wasnt done correctly, bear in mind I only have 25 minutes, he kept calling his colleague and I had no idea what was happening. So now Im still with a phone which is not working because of this and I'm ****ed cause I need the phone. I want to go back on my 45 minutes lunch but Im afrain Im just gonna waste my time AGAIN. Im not happy with vodacom, not at all.