Disappointing customer service towards the bereaved VODACOM.

Cancelling a contract due to the death of the account holder and requesting the retention of numbers and going on prepaid does it warrant the taking of airtime and data from the routers bought by my own money vodacom? Vodacom this is unprofessional considering the fact that there was no prior communication that this would happen. It leaves a lot to be desired and it doesn't speak well of your customer service. My father just recenlty passed away recently.