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Boni M
1 reviews | Active since Jan 2010
10 Dec 2021, 09:13
Disappointing customer service from VODACOM
Vodacom is the worse when it comes to customer services. I have a fiber account with them for three months now my line is suspended but payment has been made meaning I'm paying for a service i have not utilised. I call their call center *** daily and I'm told it will be resumed after 4 hours and i will be contacted back however none of that ever happens. I regret using their services and will not advise anyone to use
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Vodacom's replyOfficial
10 Dec 2021, 11:23Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Dec 2021, 11:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team