SE
Sadeya E
1 reviews | Active since Jun 2018
08 Apr 2023, 16:54
Disappointing customer service
My account has been reflecting in arrears now for the last 3 months almost. I have spoken to one of the customer care agents and the assured me this will be fixed. On my credit bureau it also shows arrears and I am not in arrears. Now that I want to upgrade again, this causes problems for me. I have been a loyal customer for more than 10 years now. I am considering g cancelling both my fibre and cellphone contracts as I am receiving very bad service.
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Vodacom's replyOfficial
09 Apr 2023, 10:44Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Apr 2023, 10:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team