PS
Petula S
1 reviews | Active since May 2014
09 Mar 2023, 19:48
Disappointing Customer Service
My husband upgraded his cellphone contract which included the Galaxy 5 Watch on Friday, 03 February 2023 at Vodacom Blue Route assisted my Farieda. Until now we have not received the watch. We have been calling the shop on numerous occasions, we were promised that Farieda would call us back or we will receive the watch "this week" for every week we called. Is this the service Vodacom provides to their customers or is it only about the more sales you make?
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Vodacom's replyOfficial
10 Mar 2023, 07:45Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Mar 2023, 07:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PS
Petula S's updateReviewer Update
11 Mar 2023, 12:37No correspondence from Vodacom to date. Still waiting!!
PS
Petula S's update11 Mar 2023, 12:37
Reviewer Update
No correspondence from Vodacom to date. Still waiting!!