OB
Owen B
1 reviews | Active since Feb 2016
10 Oct 2022, 10:22
Disappointing customer service
I have been a vodacom contract customer for over 20 years. This past year I have been upgraded on 3 of my contracts without my consent. I have called and written emails, spoke to online support and various call center agents. No one can issue me a reference. My upgrade dates have been changed to 2024...which I didn't authorise. I never upgraded online always instore. Now Vodacom says its a 3rd party that upgraded me not Vodacom. How can Vodacom allow this without my knowledge or consent. I need my upgrade dates to be reversed back to this year. This was my last option nobody even tried helping me. Supervisors at Vodacom are always in a meeting.
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Vodacom's replyOfficial
10 Oct 2022, 12:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Oct 2022, 12:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
OB
Owen B's updateReviewer Update
12 Oct 2022, 10:49Good Day
You say Facebook team are handling it...NO. They messed things up further I was upgraded again on all 3 numbers. Yet again without consent. I need everything reversed...I need my upgrade dates back to this year not 2024. I need a Reference or to speak to a supervisor URGENTLY
You say Facebook team are handling it...NO. They messed things up further I was upgraded again on all 3 numbers. Yet again without consent. I need everything reversed...I need my upgrade dates back to this year not 2024. I need a Reference or to speak to a supervisor URGENTLY
OB
Owen B's update12 Oct 2022, 10:49
Reviewer Update
Good Day
You say Facebook team are handling it...NO. They messed things up further I was upgraded again on all 3 numbers. Yet again without consent. I need everything reversed...I need my upgrade dates back to this year not 2024. I need a Reference or to speak to a supervisor URGENTLY
You say Facebook team are handling it...NO. They messed things up further I was upgraded again on all 3 numbers. Yet again without consent. I need everything reversed...I need my upgrade dates back to this year not 2024. I need a Reference or to speak to a supervisor URGENTLY