Disappointing Customer Service

Your cancellations department consultant, Wilson Sithole, is uncouth and extremely ***********. I was incorrectly billed, he made promises to take it upon himself to investigate and provide feedback within 2 days as to what the outcome is. It's now the 6th working day and I simply called to find out what the status was with my query and not to my surprise, he forgot about getting back to me with feedback. Not to mention the rude manner in which he's responses were to me about it. He even politely told me to report him to his management team- simply disgusting customer service for the money I'm paying monthly. I'm cancelling with this service provider, I've simply had enough.