Disappointing Customer Service

Good Day Sir/mam

I am utterly disgusted at the service I am getting from the Customer Care Upgrades Department at Vodacom. My Cell phone upgrade was processed on 18-01-2018 with strict instructions for delivery given by me. This information was not adhered to and I have attempted correcting the delivery information and contact details on four separate occasions, each attempt, a different consultant confirms with me that the details have been corrected and communicated with RAM Couriers. I recently chosen an upgrade of the Huawei P9 Lite, u Choose, Flexi200. (R200 airtime and 5Gig data per month). Upon confirming this contract tele-phonically with the sales consultant, I requested that the parcel be delivered to my work address in Cape Town. The Consultant who processed my Upgrade request confirmed the delivery address to be my work address. (KFD Wlikinson Consulting Engineers, 12th Floor, Picbel Parkade, Strand Street, Cape Town, 8001). However, this was not the case. Later that week I received a call from a previous residential address of mine that RAM attempted delivering the parcel there. And every day since Monday, 22 January 2018, I have been calling Vodacom customer care to check that my delivery details have been submitted, and each time, the consultant confirms that the correct information will be communicated with RAM couriers. Today, 25-01-2018, I called RAM couriers to inquire about my parcel, and they have been attempting to deliver it to the incorrect address and calling the incorrect cell number supp**** to the by Vodacom. I appreciate their tenacity in the matter but apologise that they could not get hold of me. This morning again, I called Vodacom customer care Upgrades Department AGAIN and requested to speak to Senior management as I am extremely disappointed in the service I have received and wanted to lodge a complaint, I was told that all senior staff are busy and cannot attend to my call. I am patiently waiting a call back from Vodacom management to have this matter resolved and my parcel delivered in my hands. Until then I will continue to make my experience known to complaints committees with the hope that the services offered by Vodacom will drastically improve in order to retain their customers.