Disappointing Customer Service

<p>Upon receiving a rather large bill, we further investigated the itemised billing, only to find that there is content services being billed every month for over a year. Promise from Vodacom was great in sending us the info we required and answered the query as to what the billing was for, BUT............................ now that we're asking for Vodacom to give us proof that subscription services were agreed to and wanting a refund, we got told, take it up with WASPA, the company concerned. I sent Vodacom a mail telling them, that they are the service provider to us and that they need to deal with this, now we're being ignored. Honestly Vodacom, this type of customer service is not acceptable, and now we're going to lodge the complaint with ICASA - let's get them involved seeing as Vodacom chooses no to do anything. It's a pity we can't give negative star ratings because I won't even give Vodacom 1 star</p>