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Suni P

1 reviews | Active since Apr 2011

07 Feb 2024, 09:48

DISAPPOINTING AT STATING THE INCORRECT

I received the following email from Vodacom, which was behaving all this time, and now prompts me to write this complaint, how disappointing.

Broken Arrangement Dear Vodacom Customer

We noticed that your payment has not been received as per your agreed arrangement. Please allow us to assist you with a once off opportunity for a new arrangement by contacting us urgently on the below channels.

Call us on ***

Chat to us by simply texting PTP to *** and we will SMS you back.

Send an email to ***

Kind regards Vodacom Subscriber Collections

I was grateful to Vodacom for allowing me the arrangements IN PLACE, as I am unemployed from June 2023. I have been making payments as below, monthly! why is Vodacom statement that I have broken the arrangement?? see PoP below:

Vodacom FNB Gold Cheque Account - 26 Jan 2024 200.00 Vodacom Successful

Vodacom FNB Gold Cheque Account - 18 Dec 2023 200.00 Vodacom Successful

Vodacom FNB Gold Cheque Account - 24 Nov 2023 200.00 Vodacom Successful Vodacom FNB Gold Cheque Account – 25 Oct 2023 200.00 Vodacom Successful

Vodacom FNB Gold Cheque Account - 23 Sep 2023 200.00 Vodacom Successful

Vodacom FNB Gold Cheque Account - 26 Aug 2023 200.00 Vodacom Successful

Vodacom FNB Gold Cheque Account - 02 Jun 2023 1,000.00 Vodacom Successful

Vodacom FNB Gold Cheque Account - 02 May 2023 500.00 Vodacom Successful

Vodacom FNB Gold Cheque Account - 02 May 2023 500.00 Vodacom Successful

Vodacom FNB Gold Cheque Account - 31 Mar 2023 1,000.00 Vodacom Successful

Vodacom FNB Gold Cheque Account - 01 Mar 2023 500.00 Vodacom Successful

Vodacom FNB Gold Cheque Account - 31 Jan 2023 1,000.00 Vodacom Successful

Vodacom FNB Gold Cheque Account - 06 Jan 2023 600.00 Vodacom Successful

Vodacom FNB Gold Cheque Account - 03 Jan 2023 1,000.00 Vodacom Successful

Vodacom FNB Gold Cheque Account - 01 Dec 2022 1,650.00 Vodacom Successful

Vodacom FNB Gold Cheque Account - 25 Nov 2022 3,591.00 Vodacom Successful

Vodacom FNB Gold Cheque Account - 17 Oct 2022 1,000.00 Vodacom Successful

Vodacom FNB Gold Cheque Account - 17 Sep 2022 1,720.00 Vodacom Successful

Vodacom FNB Gold Cheque Account - 20 Aug 2022 1,270.00 Vodacom Successful

I need my line to be open to receive and make calls for possible employment opportunities!!!

0
Replies (6)
Vodacom
Vodacom's reply07 Feb 2024, 09:58
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 

Best regards,

SP
Suni P's update07 Feb 2024, 10:16
Reviewer Update
gUYS, YOU NEED To get someone to call me...NO ONE CALLS!!!! do not use template to reply, make your reply have a positive impact on the customer please
SP
Suni P's update07 Feb 2024, 12:37
Reviewer Update
Thank you Vodacom, (Olivia and Gerard) for coming through for me! That is why I was disappointed initially but appreciate your empathy towards my current unemployment situation; and approving my payment arrangement , once again!
Vodacom
Vodacom's reply07 Feb 2024, 14:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per Wisani Khoza, he has contacted you and extended the payment arrangement for another 6 months as a once off which means the balance has to be paid by the end of July 2024. The account has to be settled to avoid deletion and the account being handed over. 

Regards

Vodacom Consumer Website Team

Best regards,

SP
Suni P's update07 Feb 2024, 14:55
Reviewer Update
Apologies! I got Wisani Khoza's name incorrect! Update of account payment arrangements noted, and there will be no legal course as I will ensure account stays in good standing.
SP
Suni P's update08 Feb 2024, 09:13
Reviewer Update
hi there, i received below email - kindly ensure your team is aware of my current arrangement in place please? This is truly emotionally killing...


Broken Arrangement
Dear Vodacom Customer

We noticed that your payment has not been received as per your agreed arrangement.
Please allow us to assist you with a once off opportunity for a new arrangement by contacting us urgently on the below channels.

Call us on ***

Chat to us by simply texting PTP to *** and we will SMS you back.

Send an email to ***

Kind regards
Vodacom Subscriber Collections