Disappointing and Misleading Contract Services

Vodacom has suspended my account for refusing to pay for a handset device I never signed up for or received. I am on a sim only deal. I have been querying since April 2025 why my account includes that fee and they sent me from pillar to post and bouncing me between their customer service line and Elite Mobile.

Now I begrudgingly have to pay for something I do not have because I cannot work without the service. So disappointing. I will be moving to a different network after more than 20 years of being with them purely because of how ***********ly they have handled my query and instead chose punitive actions for my refusal to pay for something I did get or contract for.