Disappointing and inefficient service at Vodacom Westwood

Seems their FB page fairly inactive but have to add how disappointed I am with the recent poor and inefficient service at Westwood vodacom store iro my Sim swop after my phone was ******, 2 days to get back online after I had to constantly chase them up re the Sim not being activated. I've been a long standing client at that store, clearly time to move my business for my upcoming upgrade. I had to go to another store to get it sorted as they had not submitted and closed apparently, nor phoned me back as promised plus put the phone down on the Gateway consultant, then canceled the order. The initial problem was with Kathadra I think her name was. Clearly more training required. H/O needs to know. Plus messaged the Owner Junaid who hasn't even followed up. Shocking. An annoyed Tanya Hall