Disappointing and careless service from Vodacom even though its their negligence

I've been a vodacom contract subscriber for years and during each year ive had more than 1 open contract with them. On Saturday the 8th of November i took up a new contract online and then my device was delivered on Thursday 13th of November, once opened i picked up that the color was wrong. Had to then return the device which was picked up on the same day. The device is not return but i had to call in to take up the contract again making it such an inconvenience. Been waiting for days for the confirmations department to confirm the order for me and still the wait goes on. This was meant to be a birthday gift for someone and because of your negligence of sending me the incorrect color i have to now wait for a new contract to be taken up. Had i known this would be the service i would receive i wouldve went to some other service provider that gets back to their customer.