Disappointing all round.

It is 11 days since we got our phones and our contracts still have not been activated. At first Ridwan's service seemed very good. He has a pleasant manner. Unfortunately there was no service to back him up. We got our phones on 28/3. We were told that the contracts would be activated in 2 to 24 hrs. I had to go back because the sim card from my old phone didn't fit. My daughter got an sms 31/3 to confirm that her network change was approved. We were told that the contracts would be activated by the end of that day. We used only wifi on her phone and my phone worked with the prepaid airtime I already had. We only realized that her phone wasn't connected when I tried to phone her 06/4. Ridwan phoned 07/4. I told him about the problems. His advice didn't work. We went to the store and waited an hour while he talked to Namsa in IT. We were told it would be sorted this morning. It is now 4pm and we still can't make or receive calls on my daughter's phone and I will soon have to buy prepaid airtime in addition to paying for a contract I can't use. This is unacceptable. I am done being nice. If this is not resolved soon I will have to resort to complaining on social media.