bB
biancagibazzz B

1 reviews | Active since Jun 2016

06 May 2022, 07:24

Disappointing After Service

Hi, Vodacom I am highly disappointed, I had a ********** upgrade under my name in November 2020, I took a month for Vodacom to sort out and refund on the 29th of December as I requested to end the business relationship with Vodacom. I think I had to hold on different call center lines and email which were never responded to. December 2020 I thought my nightmare with Vodacom was over little did I know that they will hand me over to MBD INC in 2021 that I owe them R25k due to their lack of controls on *****. I raised this on Hellopeter they responded that it was a mistake and the will make the necessary updates and remove my name. We'll MBD still calls me daily and sends me daily sms reminding me of my debts and that I am listed. I am now at the point that I am going to approach the OMBUDSMAN. I requested a letter confirming that I owe Vodacom. I am still waiting. My email address ***, can someone from Vodacom call me to address this matter. I am extremely tired of dealing with Vodacom. My MBD INC ***.

0
Replies (4)
Vodacom
Vodacom's reply06 May 2022, 07:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
bB
biancagibazzz B's update06 May 2022, 09:45
Reviewer Update
I will wait for the call however I still need email confirmation to be sent to ***.
bB
biancagibazzz B's update11 May 2022, 17:45
Reviewer Update
Hi Vodacom
Can I please have a n email confirming such because even today I received a call and sms reminding me.

Regards
Bianca
bB
biancagibazzz B's update12 Dec 2022, 17:24
Reviewer Update
I am still waiting for this confirmation, MBD attorneys they are harassing me.

Deal with it please