disappointing after sales experience

I took an new contract on the 26th of May, via vodacom direct.<br> To my suprise I was charged R97 for sim connection fee, yet when you take contracts directly , this is normally not the case. I called the customer service, they told me that im supposed to be charged irrespective as to how i took the contract. when i called on sunday, I was made to wait on the line for 20 minutes<br> the second part is that I was sent a wrong type of sim card, which just makes it worse.<br> I bought a new sim and have sent the proof through.( i need a refund for that).<br> <br> i dont understand why would the customer services staff contradict each other, worst of all contradict your website.<br> <br> You guys also need to watch the franchise stores- I was told a nano sim is R100 and yet when I went to buy it, I was told it is R160 by the same store.