Disappointing...
<p>I called Vodacom Cancellations on the 14th of November to cancel my current contract, the lady I spoke to asked my why, so I told her that it is time for me to upgrade but their packages is just to much money to pay for the amount of minutes one can get if you weigh it up to its competitors CellC and Telkom Mobile, she told me that she will ask the "Deal Match" guy to give me a call...I waited and waited, so I called back ********** to get hold of this guy...after numerous calls Bongani called me back (the guy), he told me that he would call me back in 30-60min for their system is offline....so again I waited...he did not call me back, I was almost the whole day with Vodacom on the line!!</p> <p>I called again on the 15th of November to get hold of him...my number was taken down and was told that he would call me back...guess what...he did not. It is now 16 November...</p> <p>Vodacom this is very DISSAPOINTING, please contact me, I want to cancel my contract. Please also see the scores I gave you for your surveys...</p> <p>Regards, VERY Dissapointed Customer of 10 years +</p>
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Vodacom's replyOfficial
16 Nov 2016, 07:34Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Nov 2016, 07:34
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
17 Nov 2016, 10:55Dear Vodacom,
You only came back to me today...Jabu called me while I was driving, I told him to please call me back in 5 min then I will be able to talk to him...he called back in 3 min, I was still driving and could not answer...he did not call back...
I am now on call with ********** ....on hold now for 22:51min....to cancel my contract...why...BAD service and not resolving an issue....that is NOT important to Vodacom...
's update17 Nov 2016, 10:55
Reviewer Update
Dear Vodacom,
You only came back to me today...Jabu called me while I was driving, I told him to please call me back in 5 min then I will be able to talk to him...he called back in 3 min, I was still driving and could not answer...he did not call back...
I am now on call with ********** ....on hold now for 22:51min....to cancel my contract...why...BAD service and not resolving an issue....that is NOT important to Vodacom...