Disappointing

Okay i understand that Vodacom has procedures they need follow but my sim card snapped in half so I'm on contract and just want to do a sim swap my handbag got ****** about 2 weeks ago so this means that i don't have an ID or drivers license, i explained this to the consultant i said to her but i still have my learners drivers with me can I use it as i don't have anything else, they could not accept the learners drivers so i found an certified copy of my ID and i took that to the store and also they said that it is not a clear enough copy sorry... So I've been without a phone for 2 weeks now, I am working 2 jobs as i am a single mother, i do not have time to go sit in a Que at home affairs. The only reason i could go see vodacom was to go in lunch time. Lunch time is not enough for me to get a temporary ID. It is a simple sim swap not a new contract. Why cant they accept the certified copy of my ID?? This is the worst customer service i have ever experienced.