1 reviews | Active since Sept 2016

20 Feb 2017, 09:53

Disappointed yet again

<p>I received 15G free data when signing up a new contract with Vodacom only to have Vodacom expire the data within a month, the contract I signed up for was exaggerated by the sales assistant as well, it was meant to be a 299 topup yet I only receive R150 airtime monthly. This is a *******. Data costs at Vodacom compared to other countries also indicate that Vodacom doesn't care about customers. I think it is time to move all 3 my contracts to a service provider that cares about paying customers, they think "free Facebook" will keep people satisfied, but what is the point of having a Facebook without photos? Pointless.</p>

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Replies (2)
's update20 Feb 2017, 10:04
Reviewer Update

I still had 10G unused when Vodacom decided to expire it!

Vodacom
Vodacom's reply20 Feb 2017, 11:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team