Disappointed yet again

<p> Monday 22 August 2016 I dropped off my insured Samsung Neo at Vodacom in Richards Bay mall, the assistant told me that within 2 weeks they will have an answer for me, today whilst at the mall I stopped in to see if by chance she had any news only to find out it was sent yesterday only and I now need to wait until 10 September 2016 for an answer from Vodacom. I showed her the message stating that it had arrived in Umhlanga on the 23 August not yesterday as she stated, but she says that message is just from her booking it in Richards Bay.</p>