Disappointed with vodacom's cancelation department

Good day

On the 12th of February 2026, I did a premature cancelation. Signed the premature quotation and paid the amount stipulated on the quote, now I am getting messages that my account is in arrears. How when I paid the premature cancelation fee? I can not make or receive calls. The cancelation department told me they would contact me with in 72 hours. This is seriously an inconvenience.

Your assistance will be highly appreciated.

Regard, Evelyn Nkomo