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nomthi.mkwane nomthi.mkwane

1 reviews | Active since May 2016

27 Mar 2020, 12:49

Disappointed with Vodacom. They claim they are the best service provide with no distraction to your network coverage. Well you are not.

They call themselves the Best Network Provider and they have coverage in all areas of the world. We that's not the case at all. In my area patently there isn't coverage. Maybe you should change your slogan to something that will fit your organization. Don't use one size fit all. That's not th case. What irritates me the most if that it shows connected but nothing at all. So disappointed. Even when applying for their contract they want a real stamped bank from the Bank really. You should have additional verification options in your system.. Why do one go through screening and review of you they still require original stamp from the bank

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Replies (2)
Vodacom
Vodacom's reply27 Mar 2020, 13:54
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
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nomthi.mkwane nomthi.mkwane's update27 Mar 2020, 16:43
Reviewer Update
Hi,

Thanks but I need to know when will a better coverage be at my area Golden Gardens. That's long. I need time lines and trust me I will follow up on this constantly if need be. If you claim to be the best then proof it to users that use ur services.

Kind Regards,