Disappointed with Vodacom service and disregard for customer.

My fibre line has been down from 14.02.2022 it's now 25.02.2022 and I still don't have service or any information from Vodacom. End of the month the will expect full payment of service not rendered.My many issue is that everytime I call no one can tell me what is going on, I'm told nothing and it's as if it's the first time I'm calling.