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Sesona S

1 reviews | Active since Apr 2019

29 Sept 2019, 13:58

Disappointed with vodacom service

I bought 1 gig data for R99 using the vodacom app on Friday the 27th of September 2019. I still have not received the data. I have called a numerous times but I have not received any assistance with regards to this matter. All I get is excuses that my bank is at fault. I buy data and airtime using my banks app all the time but I have never had issues. The one time I buy using the vodacom app I'm told my bank is at fault. For some odd reason they are not picking up the transaction on their side, but it's reflect on my history on the vodacom app, I also have an email from vodacom about the transaction . I'm so disappointed by the service or rather of that I have received from vodacom. I have been using vodacom for almost 20 years. Now I'm even considering porting my number to another network.

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Replies (3)
Vodacom
Vodacom's reply29 Sept 2019, 16:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SS
Sesona S's update01 Oct 2019, 08:56
Reviewer Update
I still have not heard a thing from Vodam. I don't think they have any desire to resolve any query. I think it's best I port my number. I'm just not prepared to deal with a service provider that does not provide provide the services, but is chowing my money.
Vodacom
Vodacom's reply08 Oct 2019, 09:37
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team