Disappointed With Vodacom Online

To whom it may concern,

I am a highly disappointed client right now.

Firstly I have 3 existing contracts with vodacom with 1 line taken out as recent as last Friday. I placed an order today with vodacom online as they were running a special.

I received an email confirming my order with a reference as well as notifying me that an agent will contact me shortly to confirm it. I did get a call from a consultant but I was in a meeting after called back a few minutes later only to be approached by the rudest manager by the name of Kelly .

I did inform her of her abruptness and attitude and she had no sense of customer relations whatsoever. I requested her details, as well as a complaints board regarding my query however I was told that she is not allowed to disclose all that information to me . I did point out that as per the consumer protection act I have full rights of obtaining such information from my preferred supplier. She told me she will sort out my issue, took down my details to call me back. I called I a few hours later to follow up on this and another consultant said that the lady will call me back after a few minutes. I was on hold for another 20 odd minutes and still received no call or feedback .

I deal with vodacom personally and professionally on a day to day basis and did not expect such unitegral behavior and not providing customer services that the claim to have.

I need a person in management to contact me asap to sort out my query or I will take this further.

Thank you