RR
Ridhwan R
1 reviews | Active since Apr 2016
01 Oct 2025, 11:10
Disappointed with Vodacom fibre cancellation process - daylight *******
Disappointed on the cancellation of Vodacom Fibre process, I called Vodacom on the 01/09/2025 to cancel my fibre line as I sold my property and only received confirmation that the house has been transferred on the same day. Vodacom till app**** the 1 month notice period and I have been charged R889 as of end of September even though the service has not been used. This is daylight *******, I feel disappointed and absolutely violated that I was a good paying client to Vodacom for an excess of 4 years and this the outcome of cancellation. Vodacom will not be a choice for Fibre going forward. Best part is that you also get the run around for these matters to get the correct level of attention
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
01 Oct 2025, 12:04Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply01 Oct 2025, 12:04
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
RR
Ridhwan R's updateReviewer Update
03 Oct 2025, 10:07Hi Vodacom, is this a standard reply for all reviews but never intended to call to resolve the issue? Still await a consultant to call
RR
Ridhwan R's update03 Oct 2025, 10:07
Reviewer Update
Hi Vodacom, is this a standard reply for all reviews but never intended to call to resolve the issue? Still await a consultant to call
