RR
Ridhwan R

1 reviews | Active since Apr 2016

01 Oct 2025, 11:10

Disappointed with Vodacom fibre cancellation process - daylight *******

Disappointed on the cancellation of Vodacom Fibre process, I called Vodacom on the 01/09/2025 to cancel my fibre line as I sold my property and only received confirmation that the house has been transferred on the same day. Vodacom till app**** the 1 month notice period and I have been charged R889 as of end of September even though the service has not been used. This is daylight *******, I feel disappointed and absolutely violated that I was a good paying client to Vodacom for an excess of 4 years and this the outcome of cancellation. Vodacom will not be a choice for Fibre going forward. Best part is that you also get the run around for these matters to get the correct level of attention

0
Replies (2)
Vodacom
Vodacom's reply01 Oct 2025, 12:04
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team

RR
Ridhwan R's update03 Oct 2025, 10:07
Reviewer Update
Hi Vodacom, is this a standard reply for all reviews but never intended to call to resolve the issue? Still await a consultant to call